Manager – Environmental



Location: Leyland
Shift Pattern: Days 37 hours per week
Job Reference: LEYSENG2

Job Summary

Reporting to – Senior Manager Interiors

Primary responsibility for delivery of the objectives of the Organisation as a member of Millbrook’s Management Team by managing the day to day operations associated with the Department. Manage Senior Engineers, Engineers, Supervisors and facilities to ensure a safe and efficient, high quality operation.

Ensure that all work is completed in a competent and professional manner to the satisfaction of all customers and lead the development of the department in terms of capability, capacity and efficiency.

Lead a culture of continuous improvement to help drive improvements in health, safety, environment & security, customer service, technical excellence and effective investment in new equipment.

Role Responsibilities

Health, Safety, Environment & Security:

  • Overall responsibility for Health, Safety, Environment & Security within the respective Department
  • Ensure appropriate PPE is being used at all times in designated areas
  • Ensure H&S procedures & processes are appropriate and being applied
  • Ensure appropriate security measures are in place and being used in the labs
  • Take ownership of health, safety, environment & security, risk assessments and safety observation tours
  • Ensure no jobs are commenced without a valid risk assessment in place


Customer service:

  • Overall responsibility for ensuring efficient and effective communication between the team, internal and external customers ensuring the highest level of customer satisfaction at all times
  • Work with engineering teams to schedule work to agreed timings
  • Identify areas for improvement and implement effective improvement actions
  • Schedule appropriate levels of resource to deliver customer expectations
  • Collect, maintain and deliver on KPI and OEE
  • Build relationships with current and future customers to identify workload and requirements
  • Ensure projects and reports are completed on time and to customer expectations and to a high professional standard
  • Validate quoted prices in conjunction with the commercial team in a timely and effective manner


Technical excellence:

  • Work with all Engineers and Supervisors to ensure they are qualified to perform the tasks they are assigned
  • Ensure projects have the resources required to deliver the objectives within the agreed timescales to deliver a technically excellent service
  • Lead process improvement activities
  • Manage the maintenance and upkeep of equipment and facilities in conjunction with the Supervisors
  • Ensure high levels of housekeeping and a professional appearance of labs at all times



  • Accountable for departmental compliance with all health, safety, environment & security policies and procedures
  • Ensure Senior Engineers, Engineers and Supervisors adhere to company policies and procedures
  • Ensure ISO QMS activities and procedures are complied with
  • Reporting and improving quality metrics, quality procedures and test audits


Human resource:

  • Lead the department’s team to deliver outstanding customer service whilst maintaining the highest standards of health, safety, environment & security compliance and maximising the opportunities for growth provided by investment in new equipment and facilities
  • Recruit all Engineers and Supervisors in conjunction with HR/Senior Manager/Chief Engineer
  • Identify development needs and create appropriate training plans
  • Identify high performers/potentials and create appropriate development and succession plans
  • Maintain all Engineers and Supervisors skills matrix
  • Complete performance reviews and set SMART objectives
  • Encourage all Engineers and Supervisors development in line with company objectives
  • Address performance, absence, timekeeping, capability, behaviours and monitor holidays, time cards, overtime etc.


Financial performance:

  • Contribute to the setting of budgets and accountability for delivering department P&L
  • Work with other managers/supervisors to ensure effective use of resource across all operational areas
  • Maintain a complete, accurate and up to date forecast and deliver budget revenue and margins (gross margin and EBITDA)
  • Improve operational efficiency
  • Validate purchase orders of items to support work and improvement actions up to £5000 and approve invoices in line with department budget



  • Liaise with support departments including Facilities, HR, Finance, Purchasing, Health, Safety, Environment & Security on all departmental related matters
  • Act in accordance with the behaviours for Millbrook employees at all times
  • Lead by example




  • Qualified to bachelor degree or equivalent, preferably in an automotive or mechanical discipline
  • You should be a Chartered Engineer or working towards becoming a Chartered Engineer
  • IOSH/NEBOSH qualification an advantage


  • Proven experience of managing a team of engineers and technicians to deliver exceptional performance is essential.
  • Proven record in achieving financial objectives is essential.
  • Experience of working with highly technical test equipment is essential.
  • Experience with working to European Regulation, OEM standards, UKAS17025.
  • Experience of working within a fast moving lab delivering multiple projects on time and with excellent customer service
  • Experience in lean manufacturing methodologies would be beneficial.


  • A solid understanding of environmental testing techniques and equipment including environmental chambers, electro-magnetic shakers and materials testing
  • Expert level knowledge of any one of the above
  • Scheduling and work planning to maximise utilisation of lab equipment
  • Excellent communication skills with all levels in the organisation and with customers
  • Strong problem solving capabilities
  • Team building and team motivation
  • Efficiency and quality improvement through appropriate use of lean techniques
  • Strong numeracy and literacy abilities including high levels of proficiency in Word and Excel

Personal Behaviours

  • Strong leader
  • Organised and methodical
  • Works well under pressure
  • Pragmatic
  • Shows initiative
  • Amicable


Other Information

  • Flexibility to travel as and when required, although expected to be infrequent.
  • Full UK driving licence.
  • Willing to undergo a Criminal Disclosure check.

To apply please email your CV and salary expectations to

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Passionate about Safety, Customer Service and Technical Excellence