Job Summary

Reporting to – Senior Manager Interiors

Primary responsibility for delivery of the objectives of the Organisation as a member of Millbrook’s Management Team by managing the day to day operations associated with the Department. Manage Senior Engineers, Engineers, Supervisors and facilities to ensure a safe and efficient, high quality operation.

Ensure that all work is completed in a competent and professional manner to the satisfaction of all customers and lead the development of the department in terms of capability, capacity and efficiency.

Lead a culture of continuous improvement to help drive improvements in health, safety, environment & security, customer service, technical excellence and effective investment in new equipment.

Role Responsibilities

Health, Safety, Environment & Security:

• Overall responsibility for Health, Safety, Environment & Security within the respective Department
• Ensure appropriate PPE is being used at all times in designated areas
• Ensure H&S procedures & processes are appropriate and being applied
• Ensure appropriate security measures are in place and being used in the labs
• Take ownership of health, safety, environment & security, risk assessments and safety observation tours
• Ensure no jobs are commenced without a valid risk assessment in place

   

Customer service:

• Overall responsibility for ensuring efficient and effective communication between the team, internal and external customers ensuring the highest level of customer satisfaction at all times
• Work with engineering teams to schedule work to agreed timings
• Identify areas for improvement and implement effective improvement actions
• Schedule appropriate levels of resource to deliver customer expectations
• Collect, maintain and deliver on KPI and OEE
• Build relationships with current and future customers to identify workload and requirements
• Ensure projects and reports are completed on time and to customer expectations and to a high professional standard
• Validate quoted prices in conjunction with the commercial team in a timely and effective manner

Technical excellence:

• Work with all Engineers and Supervisors to ensure they are qualified to perform the tasks they are assigned
• Ensure projects have the resources required to deliver the objectives within the agreed timescales to deliver a technically excellent service
• Lead process improvement activities
• Manage the maintenance and upkeep of equipment and facilities in conjunction with the Supervisors
• Ensure high levels of housekeeping and a professional appearance of labs at all times

Compliance:

• Accountable for departmental compliance with all health, safety, environment & security policies and procedures
• Ensure Senior Engineers, Engineers and Supervisors adhere to company policies and procedures
• Ensure ISO QMS activities and procedures are complied with
• Reporting and improving quality metrics, quality procedures and test audits

Human resource:

• Lead the department’s team to deliver outstanding customer service whilst maintaining the highest standards of health, safety, environment & security compliance and maximising the opportunities for growth provided by investment in new equipment and facilities
• Recruit all Engineers and Supervisors in conjunction with HR/Senior Manager/Chief Engineer
• Identify development needs and create appropriate training plans
• Identify high performers/potentials and create appropriate development and succession plans
• Maintain all Engineers and Supervisors skills matrix
• Complete performance reviews and set SMART objectives
• Encourage all Engineers and Supervisors development in line with company objectives
• Address performance, absence, timekeeping, capability, behaviours and monitor holidays, time cards, overtime etc.

Financial performance:

• Contribute to the setting of budgets and accountability for delivering department P&L
• Work with other managers/supervisors to ensure effective use of resource across all operational areas
• Maintain a complete, accurate and up to date forecast and deliver budget revenue and margins (gross margin and EBITDA)
• Improve operational efficiency
• Validate purchase orders of items to support work and improvement actions up to £5000 and approve invoices in line with department budget

General:

• Liaise with support departments including Facilities, HR, Finance, Purchasing, Health, Safety, Environment & Security on all departmental related matters
• Act in accordance with the behaviours for Millbrook employees at all times
• Lead by example

Criteria

Qualifications

• Qualified to bachelor degree or equivalent, preferably in an automotive or mechanical discipline
• You should be a Chartered Engineer or working towards becoming a Chartered Engineer
• IOSH/NEBOSH qualification an advantage

Experience

• Proven experience of managing a team of engineers and technicians to deliver exceptional performance is essential.
• Proven record in achieving financial objectives is essential.
• Experience of working with highly technical test equipment is essential.
• Experience with working to European Regulation, OEM standards, UKAS17025.
• Experience of working within a fast moving lab delivering multiple projects on time and with excellent customer service
• Experience in lean manufacturing methodologies would be beneficial.

Skills

• A solid understanding of environmental testing techniques and equipment including environmental chambers, electro-magnetic shakers and materials testing
• Expert level knowledge of any one of the above
• Scheduling and work planning to maximise utilisation of lab equipment
• Excellent communication skills with all levels in the organisation and with customers
• Strong problem solving capabilities
• Team building and team motivation
• Efficiency and quality improvement through appropriate use of lean techniques
• Strong numeracy and literacy abilities including high levels of proficiency in Word and Excel

Personal Behaviours

• Strong leader
• Organised and methodical
• Works well under pressure
• Pragmatic
• Shows initiative
• Amicable

Other Information

• Flexibility to travel as and when required, although expected to be infrequent.
• Full UK driving licence.
• Willing to undergo a Criminal Disclosure check.
  
  
  

To apply please email your CV and salary expectations to jobs@millbrook.co.uk