IT Tech Labs Support Engineer

This position is no longer available. For other job opportunities at Millbrook, please visit the vacancies page.

Job Summary

Reporting to – IT Manager

Perform 1st-3rd level IT support, in particular supporting all the Test Labs networks and associated systems. A background of IT Support in an Engineering, Test Lab or R&D environment is essential.

Role Responsibilities

  • Monitoring and maintaining the networks and systems
  • Installing and configuring computer hardware operating systems and applications
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
  • Replacing parts as required
  • Providing support including procedural documentation and relevant reports
  • Following diagrams and written instructions to repair a fault or set up a system
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritising and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals such as software developers
  • Testing and evaluating new technology
  • Act in accordance with the behaviours for Millbrook staff at all times.

Essential criteria:


  • Basic Network qualifications from Extreme, Cisco or other leading vendor or an equivalent level of hands-on experience.
  • Windows Server based qualifications from Microsoft or an equivalent level of hands-on experience


  • Good understand network concepts including switching and routing and must be confident in managing a reasonably complex network with several hundred active devices.
  • Good understanding of Windows Server operating systems, in particular 2008R2 and Server 2012R2.
  • Proven support experience of windows desktop operating systems, in particular Windows 7 and Windows 10.
  • Working knowledge of VMWare
  • Support knowledge of SANs. Experience with Nimble storage would be desirable but not essential.
  • Data security awareness (ISO27001)
  • Configuration of Firewalls and switches (Experience of Dell SonicWALL hardware and Extreme switches would be desirable but not essential).
  • Microsoft Exchange 2016. (desirable but not essential)
  • Powershell scripting (desirable but not essential)
  • MSSQL server Administration (desirable but not essential)
  • Sophos Endpoint Protection(desirable but not essential)
  • Experience of Vehicle testing software such as that produced by AVL and Horiba would be desirable but not essential.
  • Ability to prioritise work and complete tasks to tight deadlines.
  • Excellent written and verbal communication skills.


Personal Behaviours

  • Works well as part of a small team or independently
  • Quick learner
  • Wide knowledge of IT systems
  • Attention to detail
  • Flexible/Adaptable


  • Flexibility to travel as and when required
  • Full UK driving license
  • SC clearance or ability to achieve this (UK national with residency in the UK for the last 5 years)
  • Willing to undergo a DBS Disclosure check

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